Telehealth INSTRUCTIONS

Scheduling

To schedule an appointment, please call us at (847) 870-4200 for an office visit, or (847) 670-5840 for physical therapy.

We’re using a secure telehealth site to connect with you. There’s no app install required if you’re using a supported web browser.

See the Getting Started guide below, most patients can simply check-in and allow camera access
Use a computer, tablet, or smartphone with a webcam, microphone, speakers, and a good Internet connection
Have the latest operating system updates and a supported web browser installed
- For computers, use Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions)
  Internet Explorer and the old Microsoft Edge doesn’t work, however the new Microsoft Edge does
- For Android devices, use Google Chrome or the Samsung Internet app
- For iPhone/iPad devices, use Safari with the latest iOS (at least version 11)
  Don’t use private mode (black/dark Safari), private should be off, zoom also suggested to be off
Adjust your speaker output to an appropriate volume
You may run a pre-call test to check if your devices are detected

Use a supported browser to enter your clinician’s virtual waiting room.

Open the doxy.me address for your clinician (listed in Waiting Rooms below)
Enter your name to check-in
Allow access to your camera and microphone
- If your webcam is not detected, review the requirements and check your Windows 10 or MacOS camera privacy settings
- If you accidently blocked camera access in your browser, re-allow access
Wait for your clinician to join and start your visit